Train & Support

Stay ahead of constantly changing technologies by investing in your enterprise’s most important asset — your people.

Employee knowledge and skills gaps have a direct impact on an organization’s bottom line, profit margins, and revenue-per-employee. For these reasons, best-in-class companies are leaders in training their employees. They understand the direct connection between training and return-on-investment (ROI).

Every business intelligence solution is unique. And so are the training needs for different users. Whether you are training 1 or 1.000 users, DataMotive offers a variety of training options designed to help them become more productive and efficient with your business intelligence investment. We work with your organization to design an effective education strategy that adjusts to every user level and skill set need. Our education solutions are designed to:

•Ensure effective product use
•Empower all levels of users
•Enable successful deployment
•Get the most out of our product and education expertise
•Avoid pitfalls and training barriers
•Provide the most cost effective way to educate your users
Instructor Led Training
Training is most effective when users are able to relate the technology to their jobs. Our Instructor Led Training options can be customized to relevantly address the unique skills that users require to perform their jobs, job-specific scenarios created from corporate data used in your BI solution, and corporate standards, regulations, and culture.

•Instructor Led Training for SAP BusinessObjects
Onsite Mentoring
Ideal for complex topics specific to your deployment, Onsite Mentoring sessions offer one-on-one training that is flexible enough to meet any business or technical need.

Facilitated Workshops
Designed to help you accelerate your business intelligence strategy, our facilitated workshops quickly turn key information challenges and ideas into action plans with relevant, demonstrable business value.

Customized Training
Whether it is a 10-minute eLearning course to orient new Business Intelligence users or a multi-day instructor-led course, we can help develop a custom training curriculum to minimize ramp-up time and maximize results.

As trusted advisors, most of our clients rely on our technical specialists to provide first-line support for their SAP BusinessObjects environments. Through either annual support agreements or blocks of hours that can be scheduled to accomodate ad hoc support requests, our team can provide complete, end-to-end support for your business intelligence deployment.

Remote Support
In most cases, we leverage a remote access approach to supporting systems and software, driving down costs while improving turnaround time. Through secure, remote access technologies, we make it quick and easy to engage with us. While we can provide remote support on any SAP BusinessObjects topic, we most commonly:

•Assist with patch, service pack and fix pack management and installation
•Troubleshoot issues and error messages, and log suport cases directly with SAP if appropriate
•Work with end-users and developers on specific issues they are encountering with any of the SAP BusinessObjects tools
•Provide outsourced, Tier One support to the entire organization
•Recommend best practices, approaches and methodologies
Self-Service Support Portal
DataMotive’s clients can take advantage of our exclusive self-service technical support portal. Using this support portal you can:

•Search our Knowledge Base for technical solutions
•Review release notes on Altek Solutions and SAP BusinessObjects software products
•Log enhancement requests for our software
•Download patches and updates for our software products
•Manage technical support cases